Returns & Refunds

We want you to feel confident shopping with Solvaya. Please read our returns and refunds policy before making a purchase.

Change-of-Mind Returns

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the item must be:

• Unused, unworn and in its original condition
• Clean and free from marks, odours, hair or other signs of use
• Returned with its original packaging, labels and accessories
• Accompanied by your order number or other proof of purchase

For hygiene reasons, wearable products that have been worn directly against the skin cannot be returned for a change of mind. You may carefully inspect the product and try it on over clean clothing to check the fit.

Please contact us before returning anything. Returns sent without approval may not be accepted.

Incorrect Size

Please review the size guide carefully before ordering.

If you selected the wrong size, you may request a return within 30 days of delivery, provided the product meets the change-of-mind return conditions above.

Return shipping costs for an incorrectly selected size are the customer’s responsibility.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, faulty, materially different from its description or you received the wrong item, contact us as soon as possible with:

• Your order number

• A description of the problem

• Clear photos or a short video showing the product and issue

• A photo of the shipping label, if applicable

Once we assess the issue, we will provide an appropriate solution, which may include a replacement, refund or another remedy available under applicable consumer law.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer-protection laws.

Return Shipping

For approved change-of-mind or incorrect-size returns, customers are responsible for the return shipping costs.

If an item is confirmed to be faulty, damaged or incorrectly supplied, Solvaya will cover reasonable return shipping costs where a return is required.

Original shipping charges are not refundable for change-of-mind returns. We recommend using a tracked shipping service, as Solvaya cannot be responsible for returned parcels that are lost in transit.

Do not return products to the address shown on the original parcel. Contact us first so we can provide the correct return instructions and return address.

Refunds

We will notify you after your returned item has been received and inspected.

If the return is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since we confirmed your refund, please contact us.

Non-Returnable Items

Unless the product is faulty or your rights under applicable consumer law provide otherwise, we cannot accept change-of-mind returns for:

• Products that have been worn directly against the skin
• Products showing signs of use, washing, damage or alteration
• Products without their original packaging or included accessories
• Gift cards
• Items marked as final sale

Discounted products are not automatically considered final sale unless this is clearly stated before purchase.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size or product, please request a return for the original item. Once the return is approved, you can place a new order for the item you prefer.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request, but orders cannot be changed or cancelled after they have been processed or dispatched. If the order has already shipped, you may request a return after receiving it, subject to this policy.

Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed or returned because an incorrect or incomplete address was provided, any return shipping or redelivery costs may be deducted from the refund, except where prohibited by applicable law.

How to Request a Return

To request a return, contact us through our Contact Us page and include:

• Your full name
• Order number
• Email address used at checkout
• The item you wish to return
• The reason for the return
• Photos or video if the item is damaged, faulty or incorrect

If your return is approved, we will provide instructions for sending the product back. Products returned without prior approval may not be accepted.