Shipping & Delivery

At Solvaya, we aim to make your shopping experience simple and reliable. Please review the information below before placing your order.

Order Processing

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details. Please allow up to 48 hours for tracking information to update.

Estimated Delivery Times

Estimated delivery after dispatch:

• Australia: 6–12 business days
• United States, Canada, United Kingdom and New Zealand: 7–15 business days
• Other international destinations: 10–20 business days

These timeframes are estimates and are not guaranteed. Delivery may take longer during peak periods, public holidays, customs processing, severe weather or other circumstances outside our control.

Shipping Costs

Any applicable shipping costs will be displayed at checkout before payment. Promotional free-shipping offers may be available from time to time.

Tracking Your Order

Once your order has shipped, we will email you a tracking link. If tracking has not updated for several days, please allow additional time, as some carriers do not scan parcels at every stage of the journey.

Multiple Packages

If your order contains more than one item, the products may be shipped separately and arrive at different times. You will not be charged additional shipping fees if we divide your order into multiple packages.

Incorrect Shipping Addresses

Please check your delivery details carefully before completing your purchase.

If you notice an error, contact us as soon as possible through our Contact Us page. We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Solvaya is not responsible for parcels that are delayed, returned or delivered incorrectly because an incomplete or incorrect address was supplied. Additional shipping charges may apply if the parcel needs to be resent.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking link provided in your shipping confirmation email.
2. Confirm that your delivery address is correct.
3. Check with household members, neighbours or your local delivery service.
4. Contact us through our Contact Us page if you still cannot locate the parcel.

Please contact us within 30 days of the estimated delivery date so we can investigate with the shipping carrier.

Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot find it, please check around the delivery location and contact the carrier first. If the parcel is still missing, contact us and we will help you investigate.

A “delivered” tracking status does not automatically qualify for a refund or replacement. Each case will be reviewed based on the carrier’s tracking information and investigation.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping cost.

Solvaya is not responsible for delays caused by customs processing.

Questions About Your Delivery

If you need help with an order, please contact us through our Contact Us page and include:

• Your full name
• Order number
• Email address used at checkout
• A brief description of the issue

We’ll be happy to assist you.